Veterinary tech holds undeniable promise in helping pets live longer, making healthcare more affordable and strengthening the relationship between veterinarian and pet owner. It represents a chance to learn more, share insight and spend more time on care, rather than ‘admin.’ But there’s no linear journey to ‘doing tech,’ in a clinical and operationally complex business. And organisations that make the change need to drive comprehensive adoption to ensure the returns on new technologies are worth the initial investment.

Veterinarians have scientific brains and compassionate hearts. They save lives and solve problems every day. As caring professionals, issues of organisational planning, technological adoption, change management and employee communication are not areas where thought patterns typically start, nor have they traditionally been a focus for training and education.